Warranty & Repair

Warranty
We will be glad to repair or replace any one of our products that has failed due to manufacturer defect. There is no time limit! If you ever have an issue, please let us know. This excludes damage that is caused by the consumer before, during and after installation. All warranty repair and replacement issues will be handled in an extremely timely manner. Upon receipt of the defective unit, we will repair or replace it and ship your item back to you within 24 hours. Please contact us with any questions and warranty/replacement issues that you may have.

Non-Warranty Pickup Repair
Due to the nature of how these types of systems are installed, damage can be caused to the transducers during their removal from your instrument. If you decide to uninstall one of our systems and install it in another guitar, we can help! We are willing to offer transducer replacement for any of our systems for only 5.00 per transducer to help us cover shipping charges. IE A three transducer system like the Prestige-330 would be $15. Please contact us if you have any questions.

Coverage of Labor
Most people install these themselves., but some may choose to pay for the services of a guitar tech to install them. In the event that something goes wrong with the installation or the pickup itself before, during, or after professional installation, we are not able to cover or reimburse for any fees associated with labor. We apologize for any inconvenience this may cause.

Instrument Damage
We cannot be held liable for any instrument damage caused before, during or after the installation of our products. If you are unsure of your ability to install these systems, you may want to enlist the services of a qualified professional.

Repair of Other Manufacturers Products
We are aware that there are other pickup manufacturers out there that are less than willing to offer pickup repair at a reasonable price to the consumer. Most of them only offer a few months of warranty coverage on their products. Beyond that point, they just assume that you will buy another one from them. There are several manufacturers of similar products out there. We are capable of repairing many of their products at a very reasonable price. Please contact us with your specific needs. We unfortunately do not offer preamp repair at this time.